Is Your Team Speaking the Same Language?

Is Your Team Speaking the Same Language?

In the 1803 Battle of Maida, an army of 6,200 Napoleonic French prepared for battle against 5,200 allied British and Italian soldiers. At the beginning of the battle, a commander for the allied army sent orders to “advance when the drums sound.”  By the time the order...
Hire the Will, Teach the Skill

Hire the Will, Teach the Skill

It’s a phrase I often use with leaders at Service Express, particularly when they’re recruiting for talent at our organization. Because Service Express is a growing company with an exceptional culture, we’re fortunate that we attract applicants with...

Promoting Internally

“Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.” David Ogilvy What do you do when an A-player on your team wants to move ahead? A real leader...