Problem Solvers & Innovators
As your organization grows, you need to be looking for people who are problem solvers and innovators. If you’re a leader, this is the type of person you need to become. It’s no longer acceptable for a leader to wait and be told what to do or ask...
Performance vs. Learning Culture
I saw a tweet today by Adam Grant, an organizational consultant and graduate of the University of Michigan. I had the pleasure of seeing Adam speak at an event a few years ago, so I followed him on Twitter and I enjoy many of his tweets. This...
How to Scale Culture
What’s one way to scale culture at your organization? Hire servant leaders. I recently saw a tweet by Mark Crowley that said, “UCSD researcher Pamela Smith says people who are self-centered, & who have more self-centered values, only tend to become more selfish...
Measuring Culture
How do we measure our culture’s success at Service Express? We do this by tracking our scorecards, ROIs and having one on one check-ins with leaders. Doing this helps us understand each person’s responsibilities in clear terms.
Acquisitions and Culture Fit
At Service Express, we always want to make the right choices for our people. When it comes to making acquisitions, we work hard to find companies with similar cultures and work environments so we can give their employees and customers a great experience right from the...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
