The Right Way to Measure Success with Millennials

by | Oct 18, 2018 | Leadership, Video

I recently gave a speech for Small Giants, an organization with a mission to identify, connect, and develop purpose-driven business leaders, and someone asked me how millennials fare with our performance measurement system. Our ROIs (responsibilities, objectives and indicators) track individual achievement and performance continuously throughout the year. There seems to be a bias against millennials, where people would think they would be averse to this kind of performance measurement.

I have found, however, that it is exactly this kind of close measurement that allows everyone to thrive. Millennials are very purpose driven—they want to know that what they are doing matters. Our scorecards show the impact they are having on Service Express’ success.


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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.

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