Invest Before You Expect
Your investment level should determine your expectation level. I think this applies to so many things, both in personal life and in professional life. Recently, I completed an eight-mile run around Mackinac Island for the first time in 15 years. I used to...
Tell Me What I’m Missing
I saw a great Tweet by David Allen, sharing excellent advice he once received: “Don’t tell me what to do. Tell me what I’m missing.” This is fantastic advice for leaders working with their teams. Often, we talk about not just giving out answers. When your team...
Obstacles Hold Opportunity
“You either see the obstacle or the opportunity.” That was a Tweet from Kevin DeShazo that really resonated with me. Perspective is a superpower, and a choice. At Service Express, I often say, “Run to the problems.” That’s how you build a...
Embrace the Recovery
Last week, I talked about The Power of Letting Go. This week, I want to talk about recovery. I watched the Billy Joel: And So It Goes documentary over the summer. It was a really interesting story. At one point, Billy Joel was eating at a restaurant and talking...
The Power of Letting Go
Welcome back from summer, everyone. It’s been great to have a little break, and I hope you enjoyed some of the blogs we shared during July and August. But now it’s September, summer is over, and it’s time to get back at it. I want to start by talking about something...
Life Is Supposed to Be Fun
A colleague said something to me at a recent event that really stuck: “Life is supposed to be fun.” The event came together at the last minute. There were a lot of changes, and we ended up inviting some family members last-minute too. But people said yes, and it...
Falling Apart to Fall Into Place
Have you ever noticed that sometimes, when it feels like everything is falling apart, it’s actually coming together? That’s a powerful thought shared by Kim Randers, our Chief People Officer. Credit actually goes to his wife, Sue, who said it first. Kim...
Speed Bumps Aren’t Roadblocks
“Don’t let a speed bump become a roadblock.” Derek Jeter shared this great quote a few weeks ago at my son’s graduation from the University of Michigan. He was the main speaker at the event and received an honorary doctorate from...
Leadership Requires Boundaries
Leaders, you’re not there to be your team’s friend. You’re there to be their leader. That means being a teacher, a coach and a mentor. You’re there to help them, challenge them, push them and care about them. All of that matters. Your job is to...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
