Think Inside the Box
Think inside the box. This is a phrase I recently heard from our Chief Marketing Officer, Callan Young, and I loved it. We always hear about thinking outside the box, being creative, looking ahead and finding new ways to achieve our goals. And that’s great;...
The Winter Arc
The winter arc is coming. “Winter arc” is a new term I just learned; it’s grind season. It’s when we change the clocks to “fall back,” and it gets colder, at least here in Michigan. The days are shorter and darker. That’s grind season. I used to think grind...
Be Annoyingly Clear
Leaders, when it comes to communication, it’s far better to over-communicate. I recently heard the phrase “be annoyingly clear,” and that really stuck with me. It’s better to be annoyingly clear than to under-communicate. When you over-communicate, you remove...
Pause for Check-Ins
When you’re speaking to your team or a larger group, don’t forget to pause for check-ins. Sometimes, I see leaders who are very passionate about the message they’re delivering. They’re in meetings or on calls, and they’re just firing off information. Everything...
Balancing Passion & Emotion
Here’s a great quote from Chris Voss, who wrote my favorite book on negotiation, Never Split the Difference. He says, “Emotions are leverage — stay calm but read and respond to the emotions of others.” I love that! I have to think about this all the time. I’m a...
Invest Before You Expect
Your investment level should determine your expectation level. I think this applies to so many things, both in personal life and in professional life. Recently, I completed an eight-mile run around Mackinac Island for the first time in 15 years. I used to...
Tell Me What I’m Missing
I saw a great Tweet by David Allen, sharing excellent advice he once received: “Don’t tell me what to do. Tell me what I’m missing.” This is fantastic advice for leaders working with their teams. Often, we talk about not just giving out answers. When your team...
Obstacles Hold Opportunity
“You either see the obstacle or the opportunity.” That was a Tweet from Kevin DeShazo that really resonated with me. Perspective is a superpower, and a choice. At Service Express, I often say, “Run to the problems.” That’s how you build a...
Embrace the Recovery
Last week, I talked about The Power of Letting Go. This week, I want to talk about recovery. I watched the Billy Joel: And So It Goes documentary over the summer. It was a really interesting story. At one point, Billy Joel was eating at a restaurant and talking...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
