Don’t Generalize Feedback
Leaders, here’s a piece of advice for coaching, mentoring and giving feedback: don’t generalize, be very specific! When you generalize, it causes frustration. It glosses over and makes things binary. So much in life is nuanced in the middle with much more...
Save One Hour A Day
I just finished reading “Life By Design: Your Path To An Exceptional Life” by Jack Daly. I’ve known Jack for years, dating back to when I invited him to West Michigan to talk to our YPO Group about sales leadership, and I follow him on social media. He’s phenomenal,...
Learn to Use Adversity
Adversity: let’s talk about it! March Madness is done and it reminded me of a quote from the University of Virginia’s Head Basketball Coach, Tony Bennett. He says, “If you learn to use adversity, it will buy you a ticket to a place you could not have gone any...
Track Your Goals
I saw a great Tweet recently that said, “Be stubborn about your goals but flexible about your methods.” How are we doing as we sit here in April, the second quarter of the year? We all set goals at the beginning of the year and took off flying, motivated,...
What’s Your Learning Strategy?
What is your strategy for learning? I’m huge on personal and professional development, so I loved this question when I saw it on Twitter. I’ve developed myself in my career by reading an average of 12 books a year for 20 years. I started my sales...
Deploy Talent Thoughtfully
Talent capital and financial capital: are they really that different? I highly recommend the book “Talent Wins” by Ram Charan; I just finished reading it. He talks about deploying talent capital the same way that you deploy financial capital. When...
Believe in Your People
I saw a great Tweet recently that said, “People need love more than they need advice. Most people know the right thing to do, they just need someone to believe in them.” How true is this? We talk a lot about people, talent and culture at...
Emails Can’t Replace Human Interaction
Can emails replace Zoom meetings? I don’t think so, but I saw a Tweet that said, “99% of Zoom meetings can be replaced by email.” I’m here to tell you that I couldn’t disagree more; you can’t just eliminate all human connection and interaction. I understand...
A Highly Engaged & Performing Team
What are the characteristics of some of the highest-performing teams? I’m reading a great book called “Talent Wins: The New Playbook for Putting People First” by Ram Charan. My Executive Team is reading it, and I highly recommend it to everyone! Here’s one of my...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
