Are You Being Nice or Kind? 

Are You Being Nice or Kind? 

Leaders, are you being nice or kind? I recently talked with another leader about giving feedback and creating a great culture.    A few weeks ago I discussed building a great culture on the Small Giants Growing with Purpose Podcast with Paul...
Leaders Lead 

Leaders Lead 

Leaders, act your title!   Did you ever hear from your parents when you were growing up to act your age? I know I did more than once. This applies to leaders, too; if you’re a leader, you must act your title.    I think of the leaders,...
What Grows Together Goes Together

What Grows Together Goes Together

What grows together goes together; this was a bit of wisdom dropped on me recently.   For my wife Jodi’s birthday, we hosted a catered dinner party. Chef Matt showed me some of the pairings he put together, and mentioned the phrase, “What grows...
Jumpstart Your Workplace Culture 

Jumpstart Your Workplace Culture 

Jumpstart Your Workplace Culture: I highly recommend this book by Eric D. Stone.  Eric is deeply committed to enhancing workplace culture and is a strong advocate for it. He recently shared on LinkedIn his reasons for writing the book, saying he aims to challenge...
Into the Storm

Into the Storm

I’ve recently heard the saying “into the storm” by Rich Froning, a legendary, multi-time CrossFit Games champion. The phrase really resonated with me; I’ve sort of adopted it and even bought a hat with the saying on it.    Rich...
Communicate When There’s Turbulence

Communicate When There’s Turbulence

Understanding when turbulence is coming and communicating that to your team is important.    Recently, I was on a flight to the UK. As we took off, the pilot announced that we would experience turbulence over the ocean. They knew it would be a bit of a bumpy flight,...
Delegation Leads to Engagement

Delegation Leads to Engagement

When we talk about delegation as leaders, we often discuss what we want to give up and what tasks we want others to handle, freeing us to focus on different priorities.    Recently, during a conversation with one of our board members, Jill Bright, a...
Why Do You Want to Be A Leader?  

Why Do You Want to Be A Leader?  

Why do you want to be a leader? This is a question I often ask.    Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, “Why do you want to be a...
Flexibility & Experience Over Performance

Flexibility & Experience Over Performance

What gets measured gets done! I love this phrase; I’m a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...
Prioritize Progress

Prioritize Progress

We’re at the end of the first quarter; it’s time to reassess what we worked on in the first quarter and prepare for the second. Where did we succeed? What did we learn? How did we fail forward? Ask yourself these questions and figure out what to focus on...