Failure Is Not the Opposite of Success
I spent a lot of time this past week watching The Masters, my favorite golf tournament. I was especially locked in on Sunday, fully invested in every shot Rory McIlroy took. Watching Rory go on to win and claim his first Masters—and complete golf’s version of the...
Tips for Microlearning
Let’s talk about professional development. I’ve written about this a lot over the years because I strongly believe in always investing in your personal and professional growth. My own journey is a great example. I graduated from Central Michigan University...
Happy People Focus On Others
I was listening to a pastor online recently, Francis Chan, someone I really enjoy. He made a comment that caught my attention. He said that the most unhappy people he’s met are those who focus mostly on themselves. That really hit home. At Service Express,...
The Power of Shared Adversity & Victory
I recently saw a quote on LinkedIn from J.T. Rogan, who played for Coach Jim Harbaugh at the University of San Diego. They later coached together, and JT worked for Coach Harbaugh at the University of Michigan. JT recently posted a photo of himself with Coach...
Make Progress Every Day
In a recent blog, 2 Lessons for Lasting Growth, I shared two things I’ve found to be true. One was that no matter how much success you’ve had in your life and career, you haven’t “made it.” You always have to keep evolving and growing. Success...
The Value of Sharing Observations
What do you do when you’re in an organization and notice something happening outside your team or department? Do you share your observations, or do you keep them to yourself? When you share, how do you approach that conversation—especially if it might be...
Coaching During Performance Reviews
Recently, I’ve been talking a lot about delivering performance reviews. The reason is simple—they’re on my mind. This is the time of year when I do mine with my executive team. One thing that stands out to me when it comes to reviews is how I set the tone at the...
Top 3 Priorities for Leaders
Leaders, as we move into 2025, I want you to focus on three key areas: time, talent and relationships. Time Where are you spending your time? Are you focusing on the highest-impact areas that bring the biggest return? Or are you spreading yourself too...
Crafting Thoughtful Performance Reviews
Last week I shared the importance of Avoiding Recency Bias in Reviews. Staying on the subject of reviews, I want to share another tip we discussed during our training sessions at Service Express. Never submit a review after just one pass. Never rush the process just...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
