Summarize Your Summary
“Summarize your summary” was a piece of advice I gave someone recently. And like most advice I give, I reflect on it and usually realize I need to take it myself. I’ve had a few recent speaking engagements at the University of Michigan, Central Michigan and...
3 Types of Players
I saw a really interesting quote by Matt Lisle that really stuck with me: “The more I coach, the more I am convinced that bad players give up, average players make excuses and great players get determined.” I think this is so true. When I read that, it really...
Practicing Gratitude
Happy Thanksgiving! This time of year is always a good moment to stop, pause, reflect and think about all the things I’m thankful for and all the blessings I’ve been given. First and foremost, I’m thankful for my family. They support me in everything I do...
Curiosity Builds Trust
Leaders, first impressions matter. This applies whether you’re a seasoned leader or new to your role. Even if you’ve been at your company for years, like me with 28 years at Service Express, you still need to make a strong first impression...
Separate Emotion From Behavior
Every emotion is okay, but every behavior is not. I saw this phrase recently, and it immediately struck a chord with me. I think it applies both inside and outside of work, especially when we’re going through challenging times. We’re all human. When we face obstacles,...
Think Inside the Box
Think inside the box. This is a phrase I recently heard from our Chief Marketing Officer, Callan Young, and I loved it. We always hear about thinking outside the box, being creative, looking ahead and finding new ways to achieve our goals. And that’s great;...
The Winter Arc
The winter arc is coming. “Winter arc” is a new term I just learned; it’s grind season. It’s when we change the clocks to “fall back,” and it gets colder, at least here in Michigan. The days are shorter and darker. That’s grind season. I used to think grind...
Be Annoyingly Clear
Leaders, when it comes to communication, it’s far better to over-communicate. I recently heard the phrase “be annoyingly clear,” and that really stuck with me. It’s better to be annoyingly clear than to under-communicate. When you over-communicate, you remove...
Pause for Check-Ins
When you’re speaking to your team or a larger group, don’t forget to pause for check-ins. Sometimes, I see leaders who are very passionate about the message they’re delivering. They’re in meetings or on calls, and they’re just firing off information. Everything...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
