Career Conversations
No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Intuition vs. Analytics In Business
As a leader, you must hone your intuition—but make sure you look at the data to tell the full story. How do you use both intuition and analytics to make the best decisions at your company?
Have The Discipline To Say No
More is not always better, having the right focus is. Sometimes you have to say “no” to achieve the clarity you need to move forward in discussions or actions. Be transparent, explain why, and shift the focus to what you CAN do. Once you remove the clutter of the...
Bring Problems To The Right People
I am a huge advocate for coming up with a solution to a problem, then presenting both. However, after listening to Adam Grant speak and getting feedback from a previous blog post, I can concede that sometimes you may see a problem, but not understand how to solve it....
Find a Mentor Who Will Challenge You
When I was hired into Service Express we were a very young company with a fraction of the employees and resources that we have now. We hadn’t formalized The Service Express Way (Vision talks and SR5) and a mentorship program wasn’t in the works. As with...
Gossipers and Complainers: The Kryptonite to your Superteam
They are the people who can suck the life out of an organization and deflate morale company-wide. You don’t want to work with them, and it would behoove you to ensure they don’t want to work with you, either! Gossipers and complainers just want to gossip and complain....
Take a step back—the answer will come to you
Sometimes you can look too hard for answers. When you are pushing hard to find the right path and not getting the results you want, you need to take a step back for clarity. Go on vacation, read a book, go to a conference—distract yourself. The answer will find you.
Stop Managing Your People and Do This Instead
Recently I’ve had the opportunity to meet with several companies to share some of Service Express' best practices and tips for building a great company culture. Step one always has been and always will be surrounding yourself with the right people. Then the key...
Surround Yourself With The Right People
Motivational speaker Jim Rohn famously said they we are the average of the five people we spend the most time with. Which means it is essential to make sure you are surrounding yourself with the right people. Invest your time in them, and know when to cut your losses...
The Right Way To Get Ahead
I recently took a trip to Hawaii with my family, and while there we took in a sunrise bike tour down a volcano. On our way up the 7,000-foot volcano, I had a very interesting conversation with our tour guide, which reminded me of the importance of doing the right...
Surround Yourself With A Strong Team
One of the keys to being a strong leader is surrounding yourself with a strong team. Your leaders should push you, hold you accountable and keep you in check. Does your team push you to be the best you can possibly be?
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
