I recently heard advice from an 80-year-old, stating, "80% of your job is your ability to deal with people."    This advice really resonated with me. Education is great, and you need to have intelligence, but this comes in all different shapes, sizes...

It’s the time of year to reflect on what we’re thankful for again.    It’s Thanksgiving; what a day to say thank you! Thank you to all who listen, give feedback, and share how these blogs resonate with you. I love hearing how my blogs impact you and...

"Great players let you coach them!"   I heard this quote from my friend, John U. Bacon. It was told to him by Chuck Daly, the former Head Coach of the Detroit Pistons team that won back-to-back championships in the late 80s and early 90s. He was also the...

Exercise, fresh air and reading: it's a powerful combination.   Recently, I was at a CEO conference in Colorado. I spent time with fellow CEOs, sharing best practices for growing organizations which was insightful and inspiring. It was great to get out of the...

Adam Grant says, "The true leader in a group is rarely the person who talks the most." I love this quote and perspective.   Adam has some great books that I recommend you read. He's an Organizational Psychologist and a University of Michigan graduate. A few...

Be thankful for your opportunities and approach them with gratitude!    Bryce Harper, who plays baseball for the Philadelphia Phillies, recently shared this sentiment. He hit a home run last weekend, propelling the Phillies into the World Series. A...

Let's talk about focus!   You focus on work, and you focus on rest. I saw a great Twitter comment: "When you work - work fully: No distractions no thoughts about rest. When you rest - rest fully: No feelings of guilt no thoughts about work."    This is something that...

How can I help? Four little words with one big meaning.    Recently, we had the author and speaker John U. Bacon visit Service Express to share his leadership expertise. One of the first things he noticed walking into one of our buildings was a big sign...

I recently saw a great LinkedIn post by a Service Express team member, Aileen Mattix. She posted a James Clear quote saying, “If you met someone exactly like yourself: same experience, same resources, same problems, what advice would you give them?”   This...

Great leaders manage the energy of their teams! Let's talk about three examples of how to get started.   Be empathetic during times of change  Some people are energized by change. I love change; I like to always have something new, and I look forward to...