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Elicit Perspectives

We’re in the fourth quarter, which means there are a lot of strategy sessions happening right now. Everyone is trying to close strong in 2023 and get off to a strong start in 2024.    Reminder to anyone leading or facilitating a strategy session,...

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What Would I Tell My Kids?

“What would I tell my kids?” This is a thought that ran through my head this morning when I arrived at work and realized I’d left my backpack and laptop at home. I knew I’d for sure be late to my meeting because of it.  On top of that frustration, I’d only gotten...

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Where Are Your Pressure Points?

What is the key pressure point in your organization or life?    Do you know what a pressure point is? I took a self-defense class years ago, and they taught me about pressure points. They're areas on the body where if you apply pressure to it, it could...

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Are You Motivated by Fear or Failure?

What motivates you to win: the opportunity to win or the fear of failure?   I've heard this question asked to sports people often, and I've heard varying answers. Some people want to win. They're obsessed with winning, very competitive, and that's what...

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Open Communication Portals

Find a portal with your teams and your kids to open lines of communication.    I do this a lot with my kids. As I've said, they're all off at college and I'm an empty nester now. How do I stay in touch with them? One way I keep in touch with my sons is...

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Manage Your Calendar

Leaders and non-leaders alike, I see too many people who don’t do a good job organizing and managing their calendars. They say yes to everything, or there’s no plan, and their calendar is all over the place. Then guess what happens? They lose control, and everyone...

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Connect With Your Team

Leaders, stop working all the time and get with your people.   One of the common mistakes I see in leadership is leaders that are just focused on doing the work all day, every day. They're in their office working on their laptops, and they don't come out. Leaders,...

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Put Yourself Out There

Let's talk about putting yourself out there and the benefits of meeting new people.  This fall, all my kids will be going away to college. One of my sons will be a junior, the other will be a senior, and my daughter will be a freshman. One thing we talk about is...

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Embrace Adversity

"If you use adversity right, it will buy you a ticket to a place you couldn't have gone any other way!" This is a quote I saw by Tony Bennett, the University of Virginia men's basketball coach.    For those who remember, the University of Virginia was...

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Fall in Love With the Problem

Fall in love with problems first, then focus on solutions!    Too often, when I have a problem in life, I find myself looking for a solution as fast as possible. I’m a leader and a problem solver; it’s what I do at work and in my personal life. I’m...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.