As a leader, it is easy to forget that you have much more background knowledge on initiatives that you have to roll out. You are often privy to strategy meetings and other contextual information that your people are not. Therefore, although your first instinct is to run out and execute after a quick overview with your team, you must make the time to ensure your team really understands the why.
People respond better and are coached up better when they understand the why of a decision.
In this video, I explain why you have to take time to save time and how Service Express’ Four Core Objectives are key in our decision-making process.
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