Performance Measurement the SEI Way

Performance Measurement the SEI Way

At SEI, we work hard, play hard and get great results. I often remind people that having fun, without getting results, is just ‘goofing off.”  Getting great results on the job is a critical ingredient to building an engaged workforce and it allows teams to have fun...

On SEI’s Vision and Growth

Last year, I was invited to be a panelist at a couple of Inc/ Small Giants Leadership Forums alongside Bo Burlingham and Paul Spiegelman.  In this clip, Bo, who is an Editor-at-Large for Inc Magazine and the author of the book Small Giants, asks me what it is that...
Performance Measurement: Scorecards

Performance Measurement: Scorecards

Previously I’ve written about our company’s performance measurement system (also known as the SR5). To further explain how each element works, my next three blog entries will break down the components of our performance measurement system and describe each in...
Four Core Objectives: The Service Express Way

Four Core Objectives: The Service Express Way

At Service Express, we don’t shy away from talking about company culture. We’re committed to working hard, achieving results and having fun at the same time. And that means we not only take pride in meeting our customer needs and providing great service, but we also...