The Competency of Curiosity

The Competency of Curiosity

Let’s talk about the competency of curiosity! Curiosity has played a huge part in my career and in building Service Express. It’s the art of being curious and asking questions. Why do we do that? What could we do? How do we do it better? As we’ve grown in double...
Understanding Communication Styles

Understanding Communication Styles

Let’s talk about communication styles!    As leaders, it’s so important to know and understand your team’s communication style. How do they like to communicate? How do they process information? How do they make decisions?  ...
Choose Mentors Over Money

Choose Mentors Over Money

John U. Bacon says, “Choose mentors, not money, especially early in your career,” on his Let Them Lead podcast. This is a great quote that really rings true, and now is a relevant time of the year to talk about it. We have many college graduates coming into the...
A Parent’s Most Powerful Words

A Parent’s Most Powerful Words

“I love watching you play” has been described as the five most powerful words you could say to your child after a sporting event. As parents, we want to fully support our kids. We get excited about going to their games, we can be vocal (sometimes too...
Don’t Generalize Feedback

Don’t Generalize Feedback

Leaders, here’s a piece of advice for coaching, mentoring and giving feedback: don’t generalize, be very specific!   When you generalize, it causes frustration. It glosses over and makes things binary. So much in life is nuanced in the middle with much more...