98%: How SEI has Mastered Exceptional Customer Service

by | Jul 16, 2014 | Culture, Video

This is an excerpt from the Return on Values Project: a three-year, $1 million dollar research project from Benedictine University that asks the question, What is the relationship between culture and profit in small and mid-size businesses.  You can find out more about the project here.

The Service Express culture can be summed up in one word- service.  In this video, the third installment in the Return on Values Project, SEI employees share how our service based culture makes SEI a better company to work for and do business with.


You can also view the complete Return on Values article “98%: How One Company has Mastered Exceptional Customer Service” here.  It include a question guide that you can review with your senior leadership team.


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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.

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