98%: How SEI has Mastered Exceptional Customer Service

This is an excerpt from the Return on Values Project: a three-year, $1 million dollar research project from Benedictine University that asks the question, What is the relationship between culture and profit in small and mid-size businesses.  You can find out more about the project here.

The Service Express culture can be summed up in one word- service.  In this video, the third installment in the Return on Values Project, SEI employees share how our service based culture makes SEI a better company to work for and do business with.

You can also view the complete Return on Values article “98%: How One Company has Mastered Exceptional Customer Service” here.  It include a question guide that you can review with your senior leadership team.