5 Ways that Great Leaders Communicate

5 Ways that Great Leaders Communicate

Great leaders have non-negotiable values and they surround themselves with people who share those values.  At Service Express one of our non-negotiable values for leaders is to be great communicators. An organization’s capacity to achieve great results is proportional...
Great Leaders are in the People Business

Great Leaders are in the People Business

In the past I have blogged about how performance measurement aids in creating high-performance cultures. But performance measurement should never eclipse an organization’s most powerful asset- people. Metrics and measures have a funny way of pushing their way...
8 Attributes of the Big Dumb Company [Part I]

8 Attributes of the Big Dumb Company [Part I]

8 Attributes of the Big Dumb Company: This is the first post in a two-part series.  As an organization grows from its entrepreneurial roots as an innovative upstart into a larger organization, it must guard against developing attributes of the Big Dumb Company;...