As you grow and evolve in your leadership journey, I want to talk about the importance of having a high tolerance for ambiguity. It's crucial, especially when you're at a higher level of leadership. You can't wait until you have all the exact answers before you act or...

"Where your focus goes, your energy flows." I heard this in a golf video on Instagram. Who knew how many connections there are between golf, life and growing a business?   Golf is a mental game, along with life and growing a business. I love the saying,...

"Do the ordinary extraordinarily well." This quote reminds me of work, my personal life and even my golf game. I read a lot about golf, and I love the data we're getting about what it takes to play better. I've learned that scoring better in golf isn't about making...

As we’ve entered the fourth quarter of this year, I want to talk about breaking your life, both professionally and personally, into quarters—just like a year is divided into four quarters. Recently, I saw a video on Instagram of Collin Morikawa, a professional golfer,...

“Figure it out” is some career advice that might help you. Early in my career at Service Express, as we were growing the company and trying to find our footing, the owner challenged me and the other executives to figure things out. I remember it being a turning point...

What do you do when faced with a big problem or crisis that needs to be addressed? Here are some steps I follow:   Involve the right people.    Get the right people in the room—the ones who have access to the information, are involved in the issue or need to...

Enduring the pain of growth! Last week, I shared why it's important to Work While You Wait for Opportunity. If you don't get the promotion you're hoping for, or if you want to advance in your career but the timing isn't right, how you react to that means a lot. You...

Work while you wait. Often, I see people in their careers here at Service Express, as well as others I talk to outside of the company, who are eager to know their career paths and opportunities. They are driven, work hard, and want to keep progressing in their...

Brad Stevens, president of basketball operations for the Boston Celtics, says, "The best leaders are warm and demanding." He shares that the best leaders connect with, care about and invest in their people.   At Service Express, we recently received results...

"A bad day for the ego is a good day for the soul." This quote is from Coach Chris, who is connected to Jesse Itzler. You've heard me mention Jesse before; he wrote Living with a SEAL, one of my most highly recommended books.  Jesse's quote really stood out to...