Career Conversations
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What’s Your Learning Strategy?
What is your strategy for learning? I'm huge on personal and professional development, so I loved this question when I saw it on Twitter. I've developed myself in my career by reading an average of 12 books a year for 20 years. I started my sales position right...
Deploy Talent Thoughtfully
Talent capital and financial capital: are they really that different? I highly recommend the book "Talent Wins" by Ram Charan; I just finished reading it. He talks about deploying talent capital the same way that you deploy financial capital. When we grow a...
Believe in Your People
I saw a great Tweet recently that said, “People need love more than they need advice. Most people know the right thing to do, they just need someone to believe in them.” How true is this? We talk a lot about people, talent and culture at...
Emails Can’t Replace Human Interaction
Can emails replace Zoom meetings? I don’t think so, but I saw a Tweet that said, “99% of Zoom meetings can be replaced by email.” I’m here to tell you that I couldn’t disagree more; you can’t just eliminate all human connection and interaction. I understand...
A Highly Engaged & Performing Team
What are the characteristics of some of the highest-performing teams? I’m reading a great book called “Talent Wins: The New Playbook for Putting People First” by Ram Charan. My Executive Team is reading it, and I highly recommend it to everyone! Here’s one of my...
Small Wins Create Big Results
Momentum creates momentum, and small wins lead to big wins! As we think about our personal and professional goals, sometimes the biggest challenge is knowing where to start and how to start. One step that I’ve found to be successful is to build momentum. Start...
Characteristics of Bad Meetings
Bad meetings are an issue! They have been for a long time, and I think it’s probably gotten worse during Covid due to Zoom meetings. Here are some characteristics of bad meetings that I’ve noticed. 1. Nobody owns the meeting. If everybody shows up unsure...
Candor is Gold
As the CEO and leader of the Executive Team at Service Express, candor is gold for me. One expectation I have of the Executive Leadership Team is that they're upfront about their opinions. When we’re talking about strategies or decisions, I want to know their...
Unlocks vs. Innovation
I want to talk about the idea of an “unlock” versus innovation. This is a concept I heard about on a podcast by Scott Galloway. When we think about innovation, we think of broad, grand ideas that take a lot of time, creativity and project development. These...
Mine for Disagreements
I had COVID-19 over the holidays. I'm double vaccinated, which is a topic that's heavily debated right now. Some people are very pro vaccines, and others are very against them. This disagreement has caused a lot of fighting and even broken relationships, which got me...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
