Start with Why

Recently, I viewed Simon Sinek's "Tedx Talks" video called Start with Why.     If you haven't yet watched it, I highly recommend it! Sinek observes that virtually everyone who works at a company knows what they do.  Some know how they do it.  But few...

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In 2015, Resolve to Invest in Employee Engagement

If you're looking for a New Year resolution to integrate into your organization, department or team that will benefit culture, performance and revenue, you may consider resolving to become an intentional investor in employee engagement.  Not only will it transform...

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On SEI’s Vision and Growth

Last year, I was invited to be a panelist at a couple of Inc/ Small Giants Leadership Forums alongside Bo Burlingham and Paul Spiegelman.  In this clip, Bo, who is an Editor-at-Large for Inc Magazine and the author of the book Small Giants, asks me what it is that...

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3 Lists Everyone Should Keep

As we head into the final weeks of 2014 and begin to plan for the new year ahead, here are 3 lists worth making to set yourself up for success in 2015. The Start Doing List If you want something you’ve never had, you’ve got to do something you’ve never done. It can be...

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Performance Measurement: Scorecards

Previously I've written about our company’s performance measurement system (also known as the SR5). To further explain how each element works, my next three blog entries will break down the components of our performance measurement system and describe each in detail....

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Performance Measurement: ROIs

An important part of our performance measurement system includes tracking individual achievement and performance. That’s where ROIs – the second component of our performance measurement system – come in. ROI stands for responsibilities, objectives and indicators. They...

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Performance Measurement: 5/15s

Five minutes to read and 15 to prepare. We’d all love to create professional development plans with that kind of ease, right? 5/15s (named for the ease of preparation noted above) are the third – and final – element of Service Express’ performance measurement system...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate
culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.

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