I saw a tweet by Brad Stulberg with ideas that lead to success. Two ideas jumped out at me that I want to share with you.    "Do not worry about being the best; worry about being the best at getting better."    Focus on constant...

Bow tie leadership is a new term I made up. It came to me as I was preparing for a black-tie event I have coming up this weekend.    I needed to get out my bow tie and remember how to tie it, something I'd never done until last year when I had a...

Recently, we had John U. Bacon to Service Express for our Leadership Speaker Series. The most recent session focused on diversity, and a few key takeaways stood out to me. Here are a few reminders that are crucial to good leadership:   Have each other's...

Hungry, humble and smart, that's how our Chief Revenue Officer, Bill Golder, describes Service Express' Sales Team.   As you may have seen on LinkedIn, I was at our Annual Sales Conference last week in Tampa, Florida. I was surrounded by our US Sales Team...

"Leadership is not a position, it's a behavior!" This is a quote I saw on Twitter by Rich Diviney. It's a good reminder for those of us in leadership or those who want to be.   Too often, when I ask people why they want to be in leadership, they talk about how...

What’s your persona when you’re in a meeting? Beyoncé is famous for going into a diva persona before she takes the stage. She’s shy and introverted and says she’d never be able to perform the way she does if she didn’t go into this other personality she created. She...

Verbalize your thoughts before you share them with others.  Are you ever in a situation where you're trying to explain a thought or idea, and right in the middle, you think to yourself, "this doesn't actually sound like a great idea."    This...

Find yourself some sparring partners! Not the kind like in Rocky or the one in the boxing ring, not the sparring partner you go at in that way. Find someone who will come into your office or conference room and help you to think about and strategize...

"Clarity is a trap." These are words recently spoken by Service Express’ Senior Human Resources Director in the UK, Kim Randers, and they really resonated with me.    In my last blog, Chaos Creates Clarity, I talked about how through chaos comes...

Recently I was watching a  documentary  on Steven Spielberg. It was interesting as it went through all the movies he's made. It sounded like things were a bit out of control at times. They described one movie where some challenges came up unexpectedly, and Spielberg...