When to Intervene
What do you do when there’s conflict among your team? There can be conflict in sports, in business or even among your kids. I saw a great post by Dan Rockwell that talked about when is the right time to intervene when there’s conflict on...
Elicit Perspectives
We’re in the fourth quarter, which means there are a lot of strategy sessions happening right now. Everyone is trying to close strong in 2023 and get off to a strong start in 2024. Reminder to anyone leading or facilitating a strategy session,...
What Would I Tell My Kids?
“What would I tell my kids?” This is a thought that ran through my head this morning when I arrived at work and realized I’d left my backpack and laptop at home. I knew I’d for sure be late to my meeting because of it. On top of that frustration, I’d only gotten...
Where Are Your Pressure Points?
What is the key pressure point in your organization or life? Do you know what a pressure point is? I took a self-defense class years ago, and they taught me about pressure points. They’re areas on the body where if you apply pressure to it, it...
Are You Motivated by Fear or Failure?
What motivates you to win: the opportunity to win or the fear of failure? I’ve heard this question asked to sports people often, and I’ve heard varying answers. Some people want to win. They’re obsessed with winning, very competitive, and...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
