Bow Tie Leadership
Bow tie leadership is a new term I made up. It came to me as I was preparing for a black-tie event I have coming up this weekend. I needed to get out my bow tie and remember how to tie it, something I’d never done until last year when I had a...
Lead With Humility & Empathy
Recently, we had John U. Bacon to Service Express for our Leadership Speaker Series. The most recent session focused on diversity, and a few key takeaways stood out to me. Here are a few reminders that are crucial to good leadership: Have each...
Hungry, Humble & Smart
Hungry, humble and smart, that’s how our Chief Revenue Officer, Bill Golder, describes Service Express’ Sales Team. As you may have seen on LinkedIn, I was at our Annual Sales Conference last week in Tampa, Florida. I was surrounded by our US...
Leadership Is a Behavior
“Leadership is not a position, it’s a behavior!” This is a quote I saw on Twitter by Rich Diviney. It’s a good reminder for those of us in leadership or those who want to be. Too often, when I ask people why they want to be in...
What’s Your Persona?
What’s your persona when you’re in a meeting? Beyoncé is famous for going into a diva persona before she takes the stage. She’s shy and introverted and says she’d never be able to perform the way she does if she didn’t go into this other personality she created. She...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
