Consistency & Determination Lead to Success
When Tom Brady was elected to the Patriots Hall of Fame, he said, “To be successful at anything, the truth is, you don’t have to be special. You just have to be what most people aren’t: consistent, determined and willing to work for...
Compliance vs. Conviction
I came across an idea in one of my recent daily devotionals and had to share it with you all. It said that one of the biggest reasons teams fail is that team members act out of compliance rather than conviction. They only comply with directives from their manager, and...
Create A Culture of Committed Action
Create a culture of committed action. What does this mean? It’s a culture where people do what they say they will do. They set and meet their deadlines, align their KPIs to the desired outcomes, review them consistently and adjust accordingly. Committed action...
Long Explanations Show Distance From Results
I was talking with some sales colleagues recently, and I shared an observation from my career, not only as CEO but also from when I started at Service Express as the first sales manager. I’ve found that the longer the story or explanation about a deal...
Relentless & Positive Action
Relentless, Positive Action (RPA) is a term I heard from a good friend of mine, McKeel Hagerty, the CEO of Hagerty Insurance. He got the term from former Michigan Governor Rick Snyder, and it immediately resonated with me when McKeel said it; I loved it. Relentless,...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
