This Too Shall Pass

This Too Shall Pass

“This too shall pass.”   These are wise words I heard Tom Hanks talk about on Instagram. He was sitting around a table with fellow actors, talking about the phrase. Actors aren’t typically who I get life advice from, but I’ve been a Tom...
Interviewing for Curiosity

Interviewing for Curiosity

In my last blog, The Competency of Curiosity, I talked about increasing curiosity in your organization as a key competency with your team. Now I want to discuss how you hire for curiosity.    Curiosity traits to look for:    They are natural...
The Competency of Curiosity

The Competency of Curiosity

Let’s talk about the competency of curiosity! Curiosity has played a huge part in my career and in building Service Express. It’s the art of being curious and asking questions. Why do we do that? What could we do? How do we do it better? As we’ve grown in double...
Understanding Communication Styles

Understanding Communication Styles

Let’s talk about communication styles!    As leaders, it’s so important to know and understand your team’s communication style. How do they like to communicate? How do they process information? How do they make decisions?  ...
Choose Mentors Over Money

Choose Mentors Over Money

John U. Bacon says, “Choose mentors, not money, especially early in your career,” on his Let Them Lead podcast. This is a great quote that really rings true, and now is a relevant time of the year to talk about it. We have many college graduates coming into the...