6 Steps for Solving Problems
What do you do when faced with a big problem or crisis that needs to be addressed? Here are some steps I follow: Involve the right people. Get the right people in the room—the ones who have access to the information, are involved in the issue or need to...
Enduring Growth Pains
Enduring the pain of growth! Last week, I shared why it’s important to Work While You Wait for Opportunity. If you don’t get the promotion you’re hoping for, or if you want to advance in your career but the timing isn’t right, how you react to...
Work While You Wait for Opportunity
Work while you wait. Often, I see people in their careers here at Service Express, as well as others I talk to outside of the company, who are eager to know their career paths and opportunities. They are driven, work hard, and want to keep progressing in their...
Warm & Demanding Leadership
Brad Stevens, president of basketball operations for the Boston Celtics, says, “The best leaders are warm and demanding.” He shares that the best leaders connect with, care about and invest in their people. At Service Express, we recently...
A Bad Day for the Ego Is A Good Day for the Soul
“A bad day for the ego is a good day for the soul.” This quote is from Coach Chris, who is connected to Jesse Itzler. You’ve heard me mention Jesse before; he wrote Living with a SEAL, one of my most highly recommended books. Jesse’s...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
