The Winter Arc
The winter arc is coming. “Winter arc” is a new term I just learned; it’s grind season. It’s when we change the clocks to “fall back,” and it gets colder, at least here in Michigan. The days are shorter and darker. That’s grind season. I used to think grind...
Be Annoyingly Clear
Leaders, when it comes to communication, it’s far better to over-communicate. I recently heard the phrase “be annoyingly clear,” and that really stuck with me. It’s better to be annoyingly clear than to under-communicate. When you over-communicate, you remove...
Pause for Check-Ins
When you’re speaking to your team or a larger group, don’t forget to pause for check-ins. Sometimes, I see leaders who are very passionate about the message they’re delivering. They’re in meetings or on calls, and they’re just firing off information. Everything...
Balancing Passion & Emotion
Here’s a great quote from Chris Voss, who wrote my favorite book on negotiation, Never Split the Difference. He says, “Emotions are leverage — stay calm but read and respond to the emotions of others.” I love that! I have to think about this all the time. I’m a...
Invest Before You Expect
Your investment level should determine your expectation level. I think this applies to so many things, both in personal life and in professional life. Recently, I completed an eight-mile run around Mackinac Island for the first time in 15 years. I used to...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
