Avoiding Recency Bias in Reviews
I’m going to share a couple of tips on doing annual reviews. We’ve done training on this at Service Express for all our leaders, and I love sitting in on those sessions. I share insights from my career, but I also learn a lot from our leaders, who are so...
2 Lessons for Lasting Growth
No matter where you are in life, there are two things I’ve always found to be true. These apply to both personal life and professional life. First, no matter how much success you’ve had so far, you haven’t “made it.”...
Healing Scar Tissue In Your Organization
How do you break up scar tissue in your organization? From my perspective, scar tissue in an organization can take many forms. It can be complacency. It can be entitlement. It can be the mindset of “this is how we’ve always done things.”...
Escalating Is Not A Weakness
Escalation is not a weakness. I often talk about how leaders should work to figure things out and solve problems. That’s what leaders do. That’s what you’re hired to do. You can’t just dump problems on someone else’s desk. You have to figure things out. But what...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
