Summarize Your Summary

Summarize Your Summary

“Summarize your summary” was a piece of advice I gave someone recently. And like most advice I give, I reflect on it and usually realize I need to take it myself.  I’ve had a few recent speaking engagements at the University of Michigan, Central Michigan and...
3 Types of Players 

3 Types of Players 

I saw a really interesting quote by Matt Lisle that really stuck with me: “The more I coach, the more I am convinced that bad players give up, average players make excuses and great players get determined.” I think this is so true. When I read that, it really...
Practicing Gratitude

Practicing Gratitude

Happy Thanksgiving!  This time of year is always a good moment to stop, pause, reflect and think about all the things I’m thankful for and all the blessings I’ve been given.  First and foremost, I’m thankful for my family. They support me in everything I do...
Curiosity Builds Trust  

Curiosity Builds Trust  

Leaders, first impressions matter.  This applies whether you’re a seasoned leader or new to your role. Even if you’ve been at your company for years, like me with 28 years at Service Express, you still need to make a strong first impression...
Separate Emotion From Behavior 

Separate Emotion From Behavior 

Every emotion is okay, but every behavior is not. I saw this phrase recently, and it immediately struck a chord with me. I think it applies both inside and outside of work, especially when we’re going through challenging times. We’re all human. When we face obstacles,...