A Great Team, Like a Great Marriage, Fights Well
Some of the healthiest marriages I’ve observed are ironically partnerships of two people who have learned not just to fight, but how to fight well. Each accepts that the other brings a unique personality and perspective to the table. And each understands that...
In 2015, Resolve to Invest in Employee Engagement
If you’re looking for a New Year resolution to integrate into your organization, department or team that will benefit culture, performance and revenue, you may consider resolving to become an intentional investor in employee engagement. Not only will it...
Performance Measurement: Scorecards
Previously I’ve written about our company’s performance measurement system (also known as the SR5). To further explain how each element works, my next three blog entries will break down the components of our performance measurement system and describe each in...
Performance Measurement: ROIs
An important part of our performance measurement system includes tracking individual achievement and performance. That’s where ROIs – the second component of our performance measurement system – come in. ROI stands for responsibilities, objectives and indicators. They...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
