by ronalvesteffer | Apr 21, 2020 | Business, Leadership, Video
I’ve helped lead Service Express through Y2K, 9/11, and the 2008 financial crisis – but COVID-19 is unique and different from all these previous experiences. I’ve been unpacking the question, “How do you effectively lead through the pandemic?” To better adapt to the...
by ronalvesteffer | Apr 1, 2020 | Business, Culture, Customer Service, Leadership, Professional Development, Video
The past few weeks have been challenging for people around the world. With so many new adjustments in our daily lives, it’s been difficult to focus on what we can do during this time. I’m thankful that our team at...
by ronalvesteffer | Jan 2, 2020 | Business, Leadership, Video
It’s that time of year when the holidays are ending and we’re ready to start a new chapter. Now is the time to wrap up business from the previous year, create new goals, and get back into a routine. It’s always an exciting feeling to start fresh in the new year!...
by ronalvesteffer | Dec 23, 2019 | Business, Leadership, Video
Are your employees discouraged, weary, or tend to sigh at the very mention of annual reviews? If so, this may be a telltale sign that you are not doing your job as a leader. With annual reviews right around the corner, now is the time to step up your game and create...
by ronalvesteffer | Dec 4, 2019 | Business, Culture, Leadership, Video
Are you an Encourager or a Discourager? Recently I saw a tweet from a sports reporter who had messed up (strikes a chord with me as I record my video blogs 😉 ) while recapping the game. The recording captured veteran sportscaster Marty Smith offering up pointers...
by ronalvesteffer | Nov 20, 2019 | Business, Leadership, Professional Development, Video
I visit our onboarding classes every other week here at Service Express as we bring new people onto our team. I remember my first day at Service Express, August 18th, 1997. It was the day my career changed and I was on the path to accomplish my personal,...