Good times or tough times; which ones do we remember most? I came across a Theodore Roosevelt quote, “Never throughout history has a man who lived a life of ease left a name worth remembering.” This idea got me thinking about my recent visit with Service Express’...

Leaders, we can't be afraid to be wrong!   What does it look like when we're scared to make mistakes and be wrong? It starts with only sharing the positive news with our teams. That's a big mistake, which I learned early in my career when I did that. I didn't...

Complexity and jargon, while frustrating to listen to, they’re great truth-tellers! Why do I say that? I recently saw a Tweet by Sahil Bloom talking about complexity and jargon. He said, “If you can’t explain it to a 5-year-old, you don’t really understand it.”  ...

"Everybody's got to eat" is a fun phrase from a conversation I had with one of our key customers and partners. We were talking about partnerships and customer relationships, all in the realm of being fair to everybody.    Partnerships should be a...

As you may have noticed during my brief hiatus, I shared some of my most highly reviewed blogs throughout July. During this time, I traveled to Europe with my family, enjoyed summer in Michigan and spent time away to refresh.   Now it’s August, we’re back, and...

Leaders, there is so much going on in our lives right now, right? Whether at work or home, there is so much to do. One of the biggest mistakes we can all make as high-performing achievers is to try to do it all. You also don’t want your teams to feel like they need to...

"This too shall pass.”   These are wise words I heard Tom Hanks talk about on Instagram. He was sitting around a table with fellow actors, talking about the phrase. Actors aren't typically who I get life advice from, but I've been a Tom Hanks fan for a long...

Top Gun is in the movie theaters, and it’s taking me back to 1986 when the original movie came out. What was the key point of that movie? Having a wingman! Maverick had his wingman, Goose, and they complemented each other well. I want to talk to you about how to find...

In my last blog, The Competency of Curiosity, I talked about increasing curiosity in your organization as a key competency with your team. Now I want to discuss how you hire for curiosity.    Curiosity traits to look for:    They are natural...

Let’s talk about the competency of curiosity! Curiosity has played a huge part in my career and in building Service Express. It’s the art of being curious and asking questions. Why do we do that? What could we do? How do we do it better? As we’ve grown in double...