Career Conversations 

Measure Your Goals

Let's keep talking about goals; December is a good time to do that!    Reflect back on 2022 and think about what you've accomplished, where you've fallen short and why. Then think about what you want to accomplish in 2023.    In my last...

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What Should I Attempt?

It's mid-December, which means it's goal-setting time. As we wrap up 2022 and think about 2023, it's time to update our goals.   Here at Service Express, we’re getting ready for our Vision Talks. Every year, our employees have a Vision Talk with their leader to...

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Trust Building vs. Team Building

What's the difference between trust building and team building? I heard this question recently, and it jumped out to me. Trust is at the heart of any great team accomplishment. Whether in sports, business or personal lives, trust is the foundation on which everything...

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Relate to Collaborate

I recently heard advice from an 80-year-old, stating, "80% of your job is your ability to deal with people."    This advice really resonated with me. Education is great, and you need to have intelligence, but this comes in all different shapes, sizes...

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Thankful Thoughts

It’s the time of year to reflect on what we’re thankful for again.    It’s Thanksgiving; what a day to say thank you! Thank you to all who listen, give feedback, and share how these blogs resonate with you. I love hearing how my blogs impact you and...

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Great Players Let You Coach Them

"Great players let you coach them!"   I heard this quote from my friend, John U. Bacon. It was told to him by Chuck Daly, the former Head Coach of the Detroit Pistons team that won back-to-back championships in the late 80s and early 90s. He was also the...

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Exercise, Fresh Air & Reading

Exercise, fresh air and reading: it's a powerful combination.   Recently, I was at a CEO conference in Colorado. I spent time with fellow CEOs, sharing best practices for growing organizations which was insightful and inspiring. It was great to get out of the...

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Amplify the Quiet Voices

Adam Grant says, "The true leader in a group is rarely the person who talks the most." I love this quote and perspective.   Adam has some great books that I recommend you read. He's an Organizational Psychologist and a University of Michigan graduate. A few...

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Approach Opportunities With Gratitude

Be thankful for your opportunities and approach them with gratitude!    Bryce Harper, who plays baseball for the Philadelphia Phillies, recently shared this sentiment. He hit a home run last weekend, propelling the Phillies into the World Series. A...

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Learn to Rest

Let's talk about focus!   You focus on work, and you focus on rest. I saw a great Twitter comment: "When you work - work fully: No distractions no thoughts about rest. When you rest - rest fully: No feelings of guilt no thoughts about work."    This is something that...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.