What’s your persona when you’re in a meeting? Beyoncé is famous for going into a diva persona before she takes the stage. She’s shy and introverted and says she’d never be able to perform the way she does if she didn’t go into this other personality she created. She...

Verbalize your thoughts before you share them with others.  Are you ever in a situation where you're trying to explain a thought or idea, and right in the middle, you think to yourself, "this doesn't actually sound like a great idea."    This...

Find yourself some sparring partners! Not the kind like in Rocky or the one in the boxing ring, not the sparring partner you go at in that way. Find someone who will come into your office or conference room and help you to think about and strategize...

"Clarity is a trap." These are words recently spoken by Service Express’ Senior Human Resources Director in the UK, Kim Randers, and they really resonated with me.    In my last blog, Chaos Creates Clarity, I talked about how through chaos comes...

Recently I was watching a  documentary  on Steven Spielberg. It was interesting as it went through all the movies he's made. It sounded like things were a bit out of control at times. They described one movie where some challenges came up unexpectedly, and Spielberg...

What can you learn from observing people or companies you don’t want to be like?   I’ve experienced a number of reverse role models, especially early in my career, and have learned many lessons on what NOT to do!   Before Service Express, I worked...

Leaders, it's early February; hopefully, you've done your goal setting. You should be doing vision talks with your team members and thinking about where you're going in 2023 and beyond.    Now it's time to set back, gut-check your goals, and ask...

"I don't know" are three of the most powerful words a leader can say.    Last week, I was talking through an issue with one of my executives. We weren't exactly on the same page, and I was trying to explain my point of view, but I wasn't doing a great...

Confrontation is good; it reduces stress! Wait a minute, how could confrontation reduce stress? Usually, we think of it as a cause of stress, but how often have you laid awake at night or woken up at night thinking about things that bother you? It could be something...

Think about your past wins, current priorities and future opportunities!    Last week I talked about celebrating the wins as we head into 2023. It's good to reflect on all that we've accomplished in 2022. It's an important step because we're always...