Career Conversations 

Sometimes You Need To Walk Away

Sometimes you need to walk away from your problems. I’m the one who always says run toward the problem, so why would I be saying you have to walk away from your problems? Because there are times when you’re wrestling with a problem, and you need to walk away from it...

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Share Bad News Proactively

It's never fun sharing bad news, but it's always necessary. I think the key to sharing bad news is being proactive. There's a saying, "share good news fast and bad news faster." To develop trust in any relationship, you must share the bad news.   ...

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You Gotta Expect That

You gotta expect that!    This is a phrase I use with some of my longest-standing friends from my hometown, Fenton, Michigan. Years ago, when I was living in Nashville, Tennessee, we were watching a University of Michigan game. They were playing Notre...

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2 Ideas That Lead to Success

I saw a tweet by Brad Stulberg with ideas that lead to success. Two ideas jumped out at me that I want to share with you.    "Do not worry about being the best; worry about being the best at getting better."    Focus on constant...

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Bow Tie Leadership

Bow tie leadership is a new term I made up. It came to me as I was preparing for a black-tie event I have coming up this weekend.    I needed to get out my bow tie and remember how to tie it, something I'd never done until last year when I had a...

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Lead With Humility & Empathy

Recently, we had John U. Bacon to Service Express for our Leadership Speaker Series. The most recent session focused on diversity, and a few key takeaways stood out to me. Here are a few reminders that are crucial to good leadership:   Have each other's...

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Hungry, Humble & Smart

Hungry, humble and smart, that's how our Chief Revenue Officer, Bill Golder, describes Service Express' Sales Team.   As you may have seen on LinkedIn, I was at our Annual Sales Conference last week in Tampa, Florida. I was surrounded by our US Sales Team...

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Leadership Is a Behavior

"Leadership is not a position, it's a behavior!" This is a quote I saw on Twitter by Rich Diviney. It's a good reminder for those of us in leadership or those who want to be.   Too often, when I ask people why they want to be in leadership, they talk about how...

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What’s Your Persona?

What’s your persona when you’re in a meeting? Beyoncé is famous for going into a diva persona before she takes the stage. She’s shy and introverted and says she’d never be able to perform the way she does if she didn’t go into this other personality she created. She...

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Verbalize Your Thoughts Before Sharing

Verbalize your thoughts before you share them with others.  Are you ever in a situation where you're trying to explain a thought or idea, and right in the middle, you think to yourself, "this doesn't actually sound like a great idea."    This...

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About Me

I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.

We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.