Career Conversations
Passion for People
When you surround yourself with people who are passionate about helping others, it’s easy to rely on each other. This week, we’re talking about our passion for people and how it helps us build lasting relationships.
Acquisitions and Culture Fit
At Service Express, we always want to make the right choices for our people. When it comes to making acquisitions, we work hard to find companies with similar cultures and work environments so we can give their employees and customers a great experience right from the...
Making Hard Decisions
Making tough decisions to preserve workplace culture are never easy. This week, Joe Terry and I talk about what it’s like to address a bad culture fit and our process for making difficult decisions.
Having Fun At Work
Having fun at work, what does that look like? To me, “having fun” has a lot of different meanings. I think it’s often misused at work, and it gets tied into culture. For me, “fun” is solving interesting problems with smart and talented people. I love...
Giving Thanks & Gratitude
Happy Thanksgiving, everyone! It's that time of year to step back, reflect and think of all the blessings in our lives. For me, 2023 has been filled with many challenges. There have been opportunities to learn and grow personally and professionally, and for...
Care, but Don’t Worry
“I care, but I don’t worry.” I saw this message from someone I recently discovered on Instagram, Peter Crone. He describes himself as “The Mind Architect.” I really liked the message, “I care, but I don’t worry.” I have a challenge with this; I care...
Success Takes Time
In my recent blog, How to Use Social Media Intentionally, I shared how sometimes we can learn from things we don't agree with. I came across a social media post that didn't fully resonate with me, so I'll use it as an example. The shared perspective was, "If I was...
How to Use Social Media Intentionally
In my recent blogs, I've shared some posts I've seen on social media. I do that often; I'll share a thought I've seen on social media. A lot of the time, it's a leadership thought that resonates with me. So, let's talk about social media! Social...
When to Intervene
What do you do when there's conflict among your team? There can be conflict in sports, in business or even among your kids. I saw a great post by Dan Rockwell that talked about when is the right time to intervene when there's conflict on your...
Elicit Perspectives
We’re in the fourth quarter, which means there are a lot of strategy sessions happening right now. Everyone is trying to close strong in 2023 and get off to a strong start in 2024. Reminder to anyone leading or facilitating a strategy session,...
What Would I Tell My Kids?
“What would I tell my kids?” This is a thought that ran through my head this morning when I arrived at work and realized I’d left my backpack and laptop at home. I knew I’d for sure be late to my meeting because of it. On top of that frustration, I’d only gotten...
Where Are Your Pressure Points?
What is the key pressure point in your organization or life? Do you know what a pressure point is? I took a self-defense class years ago, and they taught me about pressure points. They're areas on the body where if you apply pressure to it, it could...
Are You Motivated by Fear or Failure?
What motivates you to win: the opportunity to win or the fear of failure? I've heard this question asked to sports people often, and I've heard varying answers. Some people want to win. They're obsessed with winning, very competitive, and that's what...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
