Hiring the Right People

The backbone of any successful company really is the people. It all starts with hiring the right people, with the right attitude, and scaling that leadership mentality as your business grows. At...

Are Your Employees Speaking the Same Language?

Is Your Team Speaking the Same Language?

In the 1803 Battle of Maida, an army of 6,200 Napoleonic French prepared for battle against 5,200 allied British and Italian soldiers. At the beginning of the battle, a commander for the allied army...

How to Become a Leader and Not Just a Boss

“When you accept a leadership role, you take on extra responsibility for your actions toward others.” ― Kelley Armstrong New leaders have a lot to learn, including navigating around common mistakes...

How Leaders Approach Development

This post is by Service Express’ Chief Operating Officer, Dwight Strayer.  If you’d like to guest post on this blog please contact me. As a leader, how do you handle an employee who is...

5 Ways that Great Leaders Communicate

Great leaders have non-negotiable values and they surround themselves with people who share those values.  At Service Express one of our non-negotiable values for leaders is to be great communicators...

Never Quit

“When you get into a tight place and everything goes against you, till it seems as though you could not hang on a minute longer, never give up then, for it is just the place and time that the...

Leading with Clarity

In a previous blog, I wrote about the iceberg principle, and how that can play out when leaders are coaching employees up and when they must coach them out. Whenever a leader has a personnel issue...