5 Ways that Great Leaders Communicate

Great leaders have non-negotiable values and they surround themselves with people who share those values.  At Service Express one of our non-negotiable values for leaders is to be great communicators...

March Madness

It’s one of the most exciting times of the year—March Madness is upon is! Everyone’s completing their brackets and articles are being shared like wildfire stressing that Tournament time is a huge hit...

When in doubt, don’t hire

Leaders like to take action; they want to fix the problem, bridge the gap, and fill the void. While this is an admirable quality, the desire for quick resolution can backfire when it comes to hiring...

Leading with Clarity

In a previous blog, I wrote about the iceberg principle, and how that can play out when leaders are coaching employees up and when they must coach them out. Whenever a leader has a personnel issue...

Explaining the Why – Part 1

As a leader, it is easy to forget that you have much more background knowledge on initiatives that you have to roll out. You are often privy to strategy meetings and other contextual information that...

Great Leaders are in the People Business

In the past I have blogged about how performance measurement aids in creating high-performance cultures. But performance measurement should never eclipse an organization’s most powerful asset...

How Building Relationships Builds Success

“People don’t care how much you know until they know how much you care.” —John Maxwell This is one of the greatest pieces of leadership advice that I’ve ever heard and see play out. This is also the...