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Conquering Budget Season
It’s the fourth quarter, which for many of us means it’s budget season. Everyone loves budget time, right? Probably not. Here are two things I like to remind my executive team, finance team, and leaders as we go through our budgets: All...
Storytelling by Sharing Your Experiences
Recently I’ve heard a lot about the value of storytelling. It’s a powerful tool for leaders to use whether they’re selling, talking to investors or communicating with their teams. An essential component of storytelling is sharing your experiences. By sharing your...
Communicate, Then Overcommunicate
I talk about communication often because it is so vital from a leadership perspective. Not only the amount you communicate but how you deliver it. I recently explained the difference between moving fast and rushing in reference to Service...
The Difference Between Moving Fast & Rushing
I saw a quote on Twitter by James Clear, stating, “there’s a difference between moving fast and rushing.” He’s the author of Atomic Habits, a book that many people from Service Express highly recommend. If you haven’t read it, make...
The Value of Reference Checks
Let’s talk about the value of using reference checks when hiring. This step is often undervalued or skipped because we assume we’ll only hear good things about the candidate. That sounds logical -- someone wouldn’t list a reference who wouldn’t vouch for them....
Develop Everyone & See Who Emerges
Developing everyone and seeing who emerges is a theme I’ve used at Service Express for a long time. This helps leaders assess their teams without playing favorites, overlooking talent or judging growth...
Grow With Elite Podcast
This week, I sat down with Brett Gilliland on the Elite Entrepreneurs podcast to talk about the importance of hiring the right people and how it can increase company growth.
Stubbornness is Not Persistence
I saw a tweet stating, “Stubbornness is not persistence,” which rang true to my mindset around this topic. The tweet went on to explain that a stubborn person ignores overwhelming evidence out of fear of being wrong which is a huge red flag. On the other hand, a...
Hold On Loosely, But Don’t Let Go
Hold on loosely, but don’t let go. If you’re a fan of 80s music, you know that these lyrics to a song by 38 Special. I recently heard these lyrics, and it got me thinking about delegating at a growing organization like Service Express. Learning how to delegate is a...
You Can Win & Have Balance
Can you win and have balance in your life? I think you can. Recently, I downloaded an audiobook called Winning by Tim Grover. Tim Grover is a former trainer for Michael Jordan, who some would say was the greatest basketball player of...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
