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Narrow the Focus, Increase the Quality
Back in April, I saw a tweet that said narrowing the focus can increase the quality. This concept reminded me of the beginning of my career at Service Express in the early 2000s. At the time, we were trying to...
Overworked and Underappreciated
Overworked and underappreciated is a dangerous place for teams to be, leaders should avoid this state at all costs. Heavy workloads are common for growing organizations, and sometimes a bigger lift is needed at times. The danger occurs when the heavy...
Building Relationships Face to Face
I talked recently about traveling and the benefits of getting away from your screen and allowing your mind to wander. Another benefit I’d like to talk about is building relationships face to face. Of course, we need to be careful since we’re still dealing with COVID,...
Get Off Your Screen, Let Your Mind Wander
I've been traveling again and have been on a plane almost every week for the last couple of months. During the pandemic, it was nice not to be traveling all the time, but a recent flight reminded me of something that I forgot I...
Speak Courage Through Encouragement
Encouragement means to speak courage into someone. My pastor said this at church a few weeks ago, and it made me think about my job as a leader. We can all encourage others whether we're leaders or not. I consider leadership to be more of an art than science; leaders...
Step Back, Be Thankful
Happy Thanksgiving, everyone! It's time to take a break and remember all the blessings in our lives. I talk a lot about running to problems and how that's the best way to get ahead in your career. That's where the breakthroughs and best experiences are, both inside...
Give Your Red Guitar
I want to tell you a story recently relayed to me by Trevor Rubingh, the President and Founder of New City Kids. I believe deeply in this Grand Rapids-based organization; its mission is to help change the direction of kids’ lives for the better. A few weeks ago, I...
Vegetables & Desserts
What are the vegetables and desserts in your organization? I read an article by the University of Southern California's strength and conditioning coach that discussed their football team's lifting program when they were winning national championships in the early...
Hiring the Right Person
Hiring the right person is equivalent to selling a multimillion-dollar deal! If you look at how organizations try to close a deal, they use all kinds of resources, teams and strategies. However, when it comes to the hiring process, these tools are not always utilized....
Major on the Majors
Major on the majors is a topic that came up recently during one of my executive meetings. We’re experiencing a record-breaking growth year at Service Express, which means all our teams are very busy and focused. As we head...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
