No matter what business you are in, chances are you have an element of service in there. And being in the service industry ourselves, we know that things don’t always run according to plan. Things come up. It is how we react to these unexpected obstacles that turn customers into either promoters or detractors.
Watch this video to find out the steps we take to ensure we take care of customers and why carrying around a blank check may just help you to gain customers who are promoters!