Sometimes You Need To Walk Away
Sometimes you need to walk away from your problems. I’m the one who always says run toward the problem, so why would I be saying you have to walk away from your problems? Because there are times when you’re wrestling with a problem, and you need to walk away from it...
Share Bad News Proactively
It’s never fun sharing bad news, but it’s always necessary. I think the key to sharing bad news is being proactive. There’s a saying, “share good news fast and bad news faster.” To develop trust in any relationship, you must share the bad...
You Gotta Expect That
You gotta expect that! This is a phrase I use with some of my longest-standing friends from my hometown, Fenton, Michigan. Years ago, when I was living in Nashville, Tennessee, we were watching a University of Michigan game. They were playing Notre...
2 Ideas That Lead to Success
I saw a tweet by Brad Stulberg with ideas that lead to success. Two ideas jumped out at me that I want to share with you. “Do not worry about being the best; worry about being the best at getting better.” Focus on...
Bow Tie Leadership
Bow tie leadership is a new term I made up. It came to me as I was preparing for a black-tie event I have coming up this weekend. I needed to get out my bow tie and remember how to tie it, something I’d never done until last year when I had a...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
