Leaders should be multipliers. In that, I mean that through all the leaders at Service Express, we can touch every single employee in the company. No matter how large a company gets, you must be able...
What? It’s the first question a leader must answer. This lesson was brought home to me as I was coaching my youngest son in baseball. Throughout the game, I found myself becoming increasingly...
“People are not your most important asset. The right people are.” Jim Collins At the end of the day you bet on people, not on strategies.”– Lawrence Bossidy, GE We have the right...
Guest Blog Post: Josh Leatherman- CMO This week Service Express launched its brand refresh, complete with a new logo, tagline, Core Value and Purpose. As a company, we have always been focused on our...
In a previous blog, I discussed the Jim Collins advice we always follow in the hiring process: When in doubt, don’t hire. Keep looking. But how do we come to the consensus of certainty or doubt in...
“Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.” David Ogilvy What do...
There’s a common mistake I see a lot of new leaders make, and that is they try to make all decisions themselves. Maybe part of it is trying to prove their worth by showing they can make every...
Sometimes there appears to be a thin line between motivated and impatient. We want driven and hard-charging people here at Service Express; people who are motivated day after day and working hard...
Awhile ago, I was asked to speak to students at a local high school about how they can better prepare themselves for the workforce. If there’s one thing that I’m passionate about, besides...
You’ve taken the time to explain the why, you’ve had your strategy meetings with the extra 30 minutes added to the back end, and now you’re ready to execute. Or are you? I have one more step that I...