Awhile ago, I was asked to speak to students at a local high school about how they can better prepare themselves for the workforce. If there’s one thing that I’m passionate about, besides...
You’ve taken the time to explain the why, you’ve had your strategy meetings with the extra 30 minutes added to the back end, and now you’re ready to execute. Or are you? I have one more step that I...
Recently I’ve had the opportunity to meet with several companies to share some of Service Express’ best practices and tips for building a great company culture. Step one always has been and...
Leaders like to take action; they want to fix the problem, bridge the gap, and fill the void. While this is an admirable quality, the desire for quick resolution can backfire when it comes to hiring...
In a previous blog, I wrote about the iceberg principle, and how that can play out when leaders are coaching employees up and when they must coach them out. Whenever a leader has a personnel issue...
Being a leader means blocking off time with your team for strategy meetings. But what is the right strategy for these strategy meetings? You must create space in your meeting schedule to “find the...
As a leader, it is easy to forget that you have much more background knowledge on initiatives that you have to roll out. You are often privy to strategy meetings and other contextual information that...
In the past I have blogged about how performance measurement aids in creating high-performance cultures. But performance measurement should never eclipse an organization’s most powerful asset...
“People don’t care how much you know until they know how much you care.” —John Maxwell This is one of the greatest pieces of leadership advice that I’ve ever heard and see play out. This is also the...
Every team has a key influencer—the person that the group looks to first when being introduced to change. That key influencer’s view generally sways the group to embrace the change or to resist it...