Experiences with Service Providers

No matter what business you are in, chances are you have an element of service in there. And being in the service industry ourselves, we know that things don’t always run according to plan. Things...

3 Lists Everyone Should Keep

As we head into the final days of 2016 and begin to plan for the new year ahead, here are 3 lists worth making to set yourself up for success in 2017. The Start Doing List If you want something...

Embrace Risk and Fail Forward

All failure is not created equal.  Failure is limited to defeat when we don’t walk away from it having learned something that we didn’t know before or if we didn’t try again. If you don’t succeed the...

Patience and Bo Schembechler’s Wisdom

Sometimes there appears to be a thin line between motivated and impatient. We want driven and hard-charging people here at Service Express; people who are motivated day after day and working hard to...

characteristics of great goals

6 Characteristics of Great Goals

In a past blog post, I wrote about the important task that a leader has in answering the question of what for their team or organization. What matters? What should I do? What is your Vision? A great...

The First Question a Leader Must Answer

What? It’s the first question a leader must answer. This lesson was brought home to me as I was coaching my youngest son in baseball. Throughout the game, I found myself becoming increasingly...