Pastor TD Jakes has said: What you can’t stand is what you are called to do. On the other hand, what makes your leg shake can also be what you are called to do. The thing they have in common is...
Regardless of what organization or role you’re in, be your own “start up.” Invest in yourself and in your professional development. Be innovative in your role. Take ownership of...
Comedian and TV personality Steve Harvey said this back in 2011: “Failure is a great teacher, and I think when you make mistakes and you recover from them and you treat them as valuable learning...
Musician Bono said “My heroes are the ones who survived doing it wrong. Who made mistakes, but recovered from them.” I think that speaks volumes as to what truly defines success. It’s not people or...
I’m often asked what it takes to move up at Service Express. We’re always looking for “A Players.” They look different and bring a new perspectives. But “A...
In a past blog post, I wrote about the important task that a leader has in answering the question of what for their team or organization. What matters? What should I do? What is your Vision? A great...
They are the people who can suck the life out of an organization and deflate morale company-wide. You don’t want to work with them, and it would behoove you to ensure they don’t want to work with...
No matter what business you are in, chances are you have an element of service in there. And being in the service industry ourselves, we know that things don’t always run according to plan. Things...
Recently I’ve had the opportunity to meet with several companies to share some of Service Express’ best practices and tips for building a great company culture. Step one always has been and...
All failure is not created equal. Failure is limited to defeat when we don’t walk away from it having learned something that we didn’t know before or if we didn’t try again. If you don’t succeed the...