Promoting Internally

“Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.” David Ogilvy What do...

The right way to make any decision

There’s a common mistake I see a lot of new leaders make, and that is they try to make all decisions themselves. Maybe part of it is trying to prove their worth by showing they can make every...

Patience and Bo Schembechler’s Wisdom

 Sometimes there appears to be a thin line between motivated and impatient. We want driven and hard-charging people here at Service Express; people who are motivated day after day and working hard...

When in doubt, don’t hire

Leaders like to take action; they want to fix the problem, bridge the gap, and fill the void. While this is an admirable quality, the desire for quick resolution can backfire when it comes to hiring...

Leading with Clarity

In a previous blog, I wrote about the iceberg principle, and how that can play out when leaders are coaching employees up and when they must coach them out. Whenever a leader has a personnel issue...