No matter what business you are in, chances are you have an element of service in there. And being in the service industry ourselves, we know that things don’t always run according to plan. Things...
As we head into the final days of 2016 and begin to plan for the new year ahead, here are 3 lists worth making to set yourself up for success in 2017. The Start Doing List If you want something...
They are the people who can suck the life out of an organization and deflate morale company-wide. You don’t want to work with them, and it would behoove you to ensure they don’t want to work with...
All failure is not created equal. Failure is limited to defeat when we don’t walk away from it having learned something that we didn’t know before or if we didn’t try again. If you don’t succeed the...
Sometimes there appears to be a thin line between motivated and impatient. We want driven and hard-charging people here at Service Express; people who are motivated day after day and working hard to...
We all make mistakes and let’s face it, no one knows it all. But a key to success is recognizing when we’ve made a mistake, learning from it and then correcting our course. For that to happen, we...
“One reason so few of us achieve what we truly want is that we never direct or focus; we never concentrate our power. Most people dabble their way through life, never deciding to master anything in...
When I was hired into Service Express we were a very young company with a fraction of the employees and resources that we have now. We hadn’t formalized The SEI Way (Vision talks and SR5) and a...
In a past blog post, I wrote about the important task that a leader has in answering the question of what for their team or organization. What matters? What should I do? What is your Vision? A great...
What? It’s the first question a leader must answer. This lesson was brought home to me as I was coaching my youngest son in baseball. Throughout the game, I found myself becoming increasingly...