The First Question a Leader Must Answer

What? It’s the first question a leader must answer. This lesson was brought home to me as I was coaching my youngest son in baseball. Throughout the game, I found myself becoming increasingly...

A Leader’s Secret for Success

Your secret weapon as a leader is your team. Surround yourself with the right team, and they will inevitably push you to be a better leader. You’ll have to stay on your toes and run as fast as you...

Embrace the Suck

United States Navy SEALS know better than most that the human body can endure an incredible amount of stress under the harshest conditions. For SEALS, this lesson is hammered in during “Hell Week,”...

Hiring the Right People

The backbone of any successful company really is the people. It all starts with hiring the right people, with the right attitude, and scaling that leadership mentality as your business grows. At...

How to Become a Leader and Not Just a Boss

“When you accept a leadership role, you take on extra responsibility for your actions toward others.” ― Kelley Armstrong New leaders have a lot to learn, including navigating around common mistakes...

How Leaders Approach Development

This post is by Service Express’ Chief Operating Officer, Dwight Strayer.  If you’d like to guest post on this blog please contact me. As a leader, how do you handle an employee who is...

Never Quit

“When you get into a tight place and everything goes against you, till it seems as though you could not hang on a minute longer, never give up then, for it is just the place and time that the...

Leading with Clarity

In a previous blog, I wrote about the iceberg principle, and how that can play out when leaders are coaching employees up and when they must coach them out. Whenever a leader has a personnel issue...