characteristics of great goals

6 Characteristics of Great Goals

In a past blog post, I wrote about the important task that a leader has in answering the question of what for their team or organization. What matters? What should I do? What is your Vision? A great...

Experiences with Service Providers

No matter what business you are in, chances are you have an element of service in there. And being in the service industry ourselves, we know that things don’t always run according to plan. Things...

Embrace Risk and Fail Forward

All failure is not created equal.  Failure is limited to defeat when we don’t walk away from it having learned something that we didn’t know before or if we didn’t try again. If you don’t succeed the...

Casting a Big Vision—Minus the Apprehension

As a leader, it is your job to motivate and excite your team. Part of that means casting a big vision—but it’s what you do afterward that makes it successful or not. You must be able to walk your...