The right way to make any decision

There’s a common mistake I see a lot of new leaders make, and that is they try to make all decisions themselves. Maybe part of it is trying to prove their worth by showing they can make every...

Patience and Bo Schembechler’s Wisdom

 Sometimes there appears to be a thin line between motivated and impatient. We want driven and hard-charging people here at Service Express; people who are motivated day after day and working hard...

When in doubt, don’t hire

Leaders like to take action; they want to fix the problem, bridge the gap, and fill the void. While this is an admirable quality, the desire for quick resolution can backfire when it comes to hiring...

Leading with Clarity

In a previous blog, I wrote about the iceberg principle, and how that can play out when leaders are coaching employees up and when they must coach them out. Whenever a leader has a personnel issue...

Explaining the Why – Part 1

As a leader, it is easy to forget that you have much more background knowledge on initiatives that you have to roll out. You are often privy to strategy meetings and other contextual information that...

Great Leaders are in the People Business

In the past I have blogged about how performance measurement aids in creating high-performance cultures. But performance measurement should never eclipse an organization’s most powerful asset...