Reverse Role Models
What can you learn from observing people or companies you don’t want to be like? I’ve experienced a number of reverse role models, especially early in my career, and have learned many lessons on what NOT to do! Before Service Express, I worked...
Thinking Strategically vs. Tactically
Leaders, it’s early February; hopefully, you’ve done your goal setting. You should be doing vision talks with your team members and thinking about where you’re going in 2023 and beyond. Now it’s time to set back, gut-check...
A Leader’s Most Powerful Words
“I don’t know” are three of the most powerful words a leader can say. Last week, I was talking through an issue with one of my executives. We weren’t exactly on the same page, and I was trying to explain my point of view, but...
Confrontation is Healthy
Confrontation is good; it reduces stress! Wait a minute, how could confrontation reduce stress? Usually, we think of it as a cause of stress, but how often have you laid awake at night or woken up at night thinking about things that bother you? It could be something...About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
