The right way to make any decision

There’s a common mistake I see a lot of new leaders make, and that is they try to make all decisions themselves. Maybe part of it is trying to prove their worth by showing they can make every...

Patience and Bo Schembechler’s Wisdom

 Sometimes there appears to be a thin line between motivated and impatient. We want driven and hard-charging people here at Service Express; people who are motivated day after day and working hard...

5 Ways that Great Leaders Communicate

Great leaders have non-negotiable values and they surround themselves with people who share those values.  At Service Express one of our non-negotiable values for leaders is to be great communicators...

March Madness

It’s one of the most exciting times of the year—March Madness is upon is! Everyone’s completing their brackets and articles are being shared like wildfire stressing that Tournament time is a huge hit...

When in doubt, don’t hire

Leaders like to take action; they want to fix the problem, bridge the gap, and fill the void. While this is an admirable quality, the desire for quick resolution can backfire when it comes to hiring...

Leading with Clarity

In a previous blog, I wrote about the iceberg principle, and how that can play out when leaders are coaching employees up and when they must coach them out. Whenever a leader has a personnel issue...